FAQs

Product and Ingredients:

Is this safe for sensitive skin? 

Yes, our formulas are made with gentle, plant-based ingredients designed specifically for sensitive skin. Always patch test first. 

 

Will turmeric stain my skin? 

Nope! Our serum is formulated to give you all the brightening benefits of turmeric without any staining. 

 

Are your products vegan? Are they tested on animals? 

All our products are vegan. They are not tested on animals. They are cruelty free and always will be, 

 

How long before I see results?

While every skin type is different, many people see a noticeable improvement in 4-6 weeks with consistent use. 

 

Can I use this with other skincare products?

Yes, our products layer well with most routines. 

 

Orders and Shipping:

Where are you based? 

Products ship from Christchurch, New Zealand 

 

Do you ship internationally? 

Yes, please contact us for the current shipping rate. 

 

How long does shipping take? 

Orders are packed within 2 business days and usually arrive within 3-7 business days (nationwide New Zealand). International shipping times vary.

 

Do you offer free shipping?

We offer free shipping on our Brightening Bundle ($149). Otherwise, shipping costs are calculated at checkout. 

 

Can I track my order? 

Yes, you'll receive a tracking number as soon as your order ships. 

 

What's your return policy? 

Because skincare is a personal product, we can't accept opened returns. But if there's an issue with your order we'll make it right- message us on Instagram at @brightmomentsnz.